Fresh Produce & Goods Delivery Guide
Deliver your fresh produce, baked goods, or artisanal products across London — quickly, sustainably, and with care.
Whether you're a local bakery delivering same-day croissants, a farmers market stallholder sending veg boxes to customers, or a small-batch chocolatier fulfilling Valentine’s orders,
Pedal Me offers a zero-emissions cargo bike service that treats your products like the treasures they are.
Serving London’s Independent Producers
We proudly support a wide range of independent and artisanal businesses, including:
🥖 Bakeries – Fresh bread, cakes, pastries, and more
🥬 Veg Box Schemes & Urban Farms – Straight from field to front door
🧀 Cheesemongers & Delis – Specialty foods, packed with care
🍫 Chocolatiers & Sweet Makers – Fragile treats handled delicately
☕ Cafés & Coffee Roasters – Beans, brews, and baked goods delivered fresh
🍷 Natural Wine Merchants & Microbreweries – Bottles transported safely and upright
🧺 Market Traders – Borough, Broadway, Maltby Street and beyond
Whether you need daily drop-offs or help on busy market days, we’re here to make your local logistics smooth, sustainable, and stress-free.
Why Use Pedal Me?
⏱️ Industry-Leading On-Time Performance
We hit 98% on-time delivery rates within a ±10-minute window — compared to the industry gold standard of 95%. Every extra percent takes serious precision — and we deliver.
⚡ Flexible & Fast
Need to change something last minute? We adapt quickly to new bookings or revised plans — no fuss.
🚴♂️ Professional, Trained Staff
Our riders are all employed, uniformed, and trained — ensuring a professional experience at every step. All riders go trough DBS background checks.
📍Live Tracking Links and Delivery Proof
Track every delivery in real time, shareable with your customer if needed. Proof of delivery and pickup with photograph and name of recipient.
🧠 Smart Booking Tools
Rebook repeat orders in a couple of clicks. Drop-off notes are saved to addresses, making repeat deliveries effortless. Integrate bookings with your system through our API.
Optimise multi-drop runs to improve efficiency and cost.
💬 Live Communication Channels
We can set up live communication channels with your team, on slack or google chat, so that you can easily solve last-minute issues, or get answers to any queries.
🥐 Perfect for Local Artisanal Goods
🚴♀️ Ultra-Fresh
Same-day delivery across central London means your goods arrive fresh from oven or field.
❄️ Temperature-Stable
Need to transport temperature-sensitive goods? All our bikes are fitted with two foldable, insulated thermal boxes to protect your goods from heat and cold.
🌧️ Weatherproof
Our XXL tarpaulin waterproof bags mean we deliver reliably, year-round — whatever the weather throws at us.
📦 Careful Handling
Our trained riders ensure fragile or perishable goods are transported safely — no throwing boxes in vans.
🤝 Customer-Facing
We represent your brand with professionalism at the point of delivery.
🌍 Eco-Friendly
100% pedal-powered (with electric assist), helping reduce emissions and traffic.
📦 Booking Your Delivery
🕒 Choose Your Pickup Window
15-minute windows: Tighter precision, slightly higher cost
30-minute windows: Better value and used by many high-quality hot food providers
Tip: You can control the length of the window by adjusting the pickup task duration.
📦 Choose the Right Load Type
Tiny Cargo (up to 10kg): Equivalent to a motorbike courier
Small Cargo (up to 30kg): Fits a standard cargo bike
Cargo (up to 150kg): Equivalent to a small van
The smaller the load, the cheaper the rate — and we still hit exceptional on-time targets at all sizes.
⏰ Set the Right Pickup Time
Set the start time of your pickup window for when the order is ready — or 5 minutes before
By default, we aim to arrive at the start of the pickup window to optimise reliability and routing
💡 Final Tips for Smooth Service
Double-check recipient info and access instructions (especially for large offices or complex drop-offs)
Use the “notes” field to tell us about buzzer codes, reception desks, or floor numbers
Duplicate past orders for speed and consistency — no need to start from scratch each time
💷 Pricing and Peak Time Surcharges
Pricing is based on time and distance
Surcharges apply to larger loads and orders picked up between 11:00 and 12:30
This is our busiest window, so:
Try booking pickups just before or after this peak — e.g. 10:55 pickup rather than 11:00 — to avoid the surcharge and help us spread demand
ℹ️ Additional Information
Thermal Boxes: Pedal Me provides 2x thermal boxes per bike by default. These can be utilized at an additional cost of £5 (inc VAT) per order.
Waterproof Tarpaulin Bags: For larger orders, Pedal Me offers large waterproof tarpaulin bags.
💬 Customer Support & Feedback Loops
🔄 Built-In Feedback Loops
Riders are trained to report any issues immediately to our operations team.
This allows us to resolve problems quickly and adjust future deliveries to prevent repeats.
📞 Direct, Immediate Comms
• Contact us instantly via:
• Slack or Google Chat (for integrated partners)
• Webchat at www.pedalme.app
• Or email support@pedalme.co.uk
👋 Regular Check-Ins
Our operations staff regularly check in with clients to ensure service is meeting your expectations.
If something’s not working, we’ll fix it — fast.
✨ Other Ways We Can Help
If you’ve got any questions or need help setting up your first order, don’t hesitate to get in touch.
Thanks for helping us keep London moving — efficiently, reliably, and sustainably.
– The Pedal Me Team
📦 Need to move stock between sites?
Whether you’re redistributing ingredients, drinks, or packaging, we can transfer items quickly and reliably between your locations — even at short notice.
⚙️ Last-minute equipment runs?
If a coffee machine, display fridge, or grill needs urgent replacement or repair, we can get gear from A to B faster than a van — no waiting around, no congestion delays.
🧑🤝🧑 Unexpected staff needs?
Need to get someone across town in a rush? Our passenger service can get chefs, managers, or front-of-house staff where they need to be, without relying on public transport.