Catering Delivery Guide for Restaurants.
Reliable, Sustainable Catering Delivery.
Whether you’re sending hot food for a corporate lunch or large event platters to regular clients, Pedal Me is here to make sure it arrives on time, every time.
Here’s everything you need to know to get the best out of our service.
Why Choose Pedal Me for Catering Orders?
⏱️Industry-Leading On-Time Performance
We hit 98% on-time delivery rates within a ±10-minute window — compared to the industry gold standard of 95%. Every extra percent takes serious precision — and we deliver.
🤝Trusted by Major Platforms
We’re the preferred delivery partner for Feedr, Just Eat, and &Dine when it comes to high-value catering orders.
🚴♂️Professional, Trained Staff
Our riders are all employed, uniformed, and trained — ensuring a professional experience at every step.
📍Live Tracking Links and Delivery Proof
Track every delivery in real time, shareable with your customer if needed. Proof of delivery and pickup with photograph and name of recipient.
🧠Smart Booking Tools
Rebook repeat orders in a couple of clicks. Drop-off notes are saved to addresses, making repeat catering orders effortless. Integrate bookings with your system through our API.
💬Live Communication Channels
We can set up live communication channels with your team, on slack or google chat, so that you can easily solve last-minute issues, or get answers to any queries.
📦 Booking Your Delivery
🕒 Choose Your Pickup Window
15-minute windows: Tighter precision, slightly higher cost
30-minute windows: Better value and used by many high-quality hot food providers
Tip: You can control the length of the window by adjusting the pickup task duration.
📦 Choose the Right Load Type
Tiny Cargo (up to 10kg): Equivalent to a motorbike courier
Small Cargo (up to 30kg): Fits a standard cargo bike
Cargo (up to 150kg): Equivalent to a small van
The smaller the load, the cheaper the rate — and we still hit exceptional on-time targets at all sizes.
⏰ Set the Right Pickup Time
Set the start time of your pickup window for when the order is ready — or 5 minutes before
By default, we aim to arrive at the start of the pickup window to optimise reliability and routing
💡 Final Tips for Smooth Service
Double-check recipient info and access instructions (especially for large offices or complex drop-offs)
Use the “notes” field to tell us about buzzer codes, reception desks, or floor numbers
Duplicate past orders for speed and consistency — no need to start from scratch each time
💷 Pricing and Peak Time Surcharges
Pricing is based on time and distance
Surcharges apply to larger loads and orders picked up between 11:00 and 12:30
This is our busiest window, so:
Try booking pickups just before or after this peak — e.g. 10:55 pickup rather than 11:00 — to avoid the surcharge and help us spread demand
ℹ️ Additional Information
Thermal Boxes: Pedal Me provides 2x thermal boxes per bike by default. These can be utilized at an additional cost of £5 (inc VAT) per order.
Waterproof Tarpaulin Bags: For larger orders, Pedal Me offers large waterproof tarpaulin bags.
💬 Customer Support & Feedback Loops
🔄 Built-In Feedback Loops
Riders are trained to report any issues immediately to our operations team.
This allows us to resolve problems quickly and adjust future deliveries to prevent repeats.
📞 Direct, Immediate Comms
• Contact us instantly via:
• Slack or Google Chat (for integrated partners)
• Webchat at www.pedalme.app
• Or email support@pedalme.co.uk
👋 Regular Check-Ins
Our operations staff regularly check in with clients to ensure service is meeting your expectations.
If something’s not working, we’ll fix it — fast.
✨ Other Ways We Can Help
If you’ve got any questions or need help setting up your first order, don’t hesitate to get in touch.
Thanks for helping us keep London moving — efficiently, reliably, and sustainably.
– The Pedal Me Team
📦 Need to move stock between sites?
Whether you’re redistributing ingredients, drinks, or packaging, we can transfer items quickly and reliably between your locations — even at short notice.
⚙️ Last-minute equipment runs?
If a coffee machine, display fridge, or grill needs urgent replacement or repair, we can get gear from A to B faster than a van — no waiting around, no congestion delays.
🧑🤝🧑 Unexpected staff needs?
Need to get someone across town in a rush? Our passenger service can get chefs, managers, or front-of-house staff where they need to be, without relying on public transport.